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45 Rundle Street Kent Town SA 5067
ph  +61 8 83634744 fax  +61 8 83630246
sales@adelaideonlinecomputers.com.au


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Support

Adelaide Online Computers provide both on site and in store technical support during business hours,
Adelaide Online Computers Support Rates
Onsite rates are charged at a rate of $121incGST per hour excluding parts.
In store rates are charged at $88incGST per hour excluding parts.
You will be provided with a quote at the time of booking your job.

Contact Service:
45 Rundle Street
Kent Town
SA
5067
support@adelaideonlinecomputers.com.au
PH: 08 8363 1675
FAX: 08 8363 0246

Warranty Information
For warranty returns please send an email to support@adelaideonlinecomputers.com.au including the product description, Detailed product fault (doesn't work/ DOA / broken is not enough detail) your invoice number, purchase date, contact phone number and the return address. NO INVOICE NO WARRANTY.
All Products come standard with one year manufacturer's return to base warranty unless otherwise stated.
A maximum of 15% restocking fee may apply if the product is not faulty and you demand refund.
Adelaide Online Computers will not accept or replace any damaged goods caused by misuse or improper handling.
Labor and delivery (to and from) may be charged if goods returned are found not faulty.
Software is non-refundable after 3 working days from purchase or if opened.
Networking and software error is not warrantable.
Charges may incur for networking repair due to human error.
Adelaide Online Computers are not responsible for any loss or damage that occurs to any product whilst in transit.
Please make sure that the product you send back to us is faulty as we may have to on charge a labor fee depending on the supplier the product came from if there is a no fault found reported. We test all products where possible returned to us before returning to supplier / manufacture.

Vendor contacts
ACER   1300 365 100 www.acer.com.au
Adobe   1 800 065 628 www.adobe.com.au
ALTEC LANSING   03 5831 8833 www.alteclansing.com
APC    1800 652 725 www.apc.com/AU
ASUS   1300 278 788 www.asus.com.au
BELKIN   02 4372 8600 www.belkin.com.au
BENQ   02 9352 8800 www.benq.com.au
Billion   08 83229544 www.billion.com.au
Brother   02 9887 4344 www.brother.com.au
Canon   02 9805 2000 www.canon.com.au
Casio   (02) 9415 5052 www.casio.com.au
COMPAQ   1300 368 369 www.hp.com.au
Creative   (02) 9021-9898 http://au.store.creative.com
D-Link   1300 766 868 www.dlink.com.au
Dynalink SA/NT (08) 8121 9001 http://www.dynalink.com.au/
Draytek   (02) 9799 8887 www.draytek.com.au
Epson   1300 361 054 / 02 9903 9040 www.epson.com.au
Fuji Xerox   13 14 12 www.fujixerox.com.au
Fujitsu   1300 364 484 www.fujitsugeneral.com.au
Hewlett Packard   131147 / 131047 / 1800621147 www.hp.com
Hitachi   02 9888 4100 www.hitachi.com.au www.hitachigst.com 
IBM   131426 www.ibm.com/au/en www.ibm.com
INTEL   1800649931 www.intel.com
Iomega   02 82239140
KINGMAX   02 9648 4658
Lacie   02 9669 6900
Lexmark   1300362192
LG   02 9648 8000
LINKSYS   Cisco 02 8446 6000
Logitech   (02) 8850 1192
Macromedia   1800 001014
McAfee   0 2 9761 4200 / 03 9526 3600
Mitsubishi   1300 651 808
MSI   02 9748 0070
MYOB   1300 555 128
NEC   131 632
Netcomm   (02) 9424-2059
Netgear   1800 787 638
OLYMPUS   1300 132 992
Samsung   1300 362 603
TARGUS   02 9808 7575
VERBATIM    (03) 9823 0999
Viewsonic   1800 880 818 / (02) 9906 6277